FAQS

 

 WHAT IS THE GROSS GLOVE MADE OF?

The Gross Glove is made from the natural plant fibre, viscose. 

The Gross Glove is crafted with a special weaving technique which is a traditional method used in Turkey.

For over 500 years, the Turkish have been performing a skin treatment called 'kese', which means 'peeling'. The Gross Glove 'kese' loosens the top layer of dead skin to reveal fresher and healthier skin.

 

WHAT ARE THE POTENTIAL BENEFITS OF THE GROSS GLOVE?

The Gross Glove will satisfy your skin by helping to;

  • Remove the top layer of dead skin
  • Firm and tone your skin
  • Remove ingrown hairs
  • Promote circulation
  • Detoxify your skin
  • Remove fake tan

With all new skin care products, we recommend doing a patch test to figure out what will work best for you.

 

WHAT MAKES THE GROSS GLOVE ECO-FRIENDLY?

The Gross Glove is made from natural plant fibres.

The Gross Glove is reusable.

We use compostable and recyclable packaging.

 

WHAT ECO-FRIENDLY PACKAGING IS USED FOR THE GROSS GLOVE?

The Gross Glove is proud to work with NoIssue for our packaging. 

Our mailer is 100% compostable, made from a combination of corn-based biopolymers, the Compostable Mailer composts in 6 months (180 days) and is certified for both home and commercial compost.

For more information, you can head to www.noissue.com.au

 

HOW OFTEN SHOULD I USE THE GROSS GLOVE?

For best results, it is recommended to use The Gross Glove once a week. Every body is unique though, so with all new skin care products, we recommend doing a patch test to figure out what will work best for you.

 

DO I USE SOAP OR BODY WASH WITH THE GROSS GLOVE?

Nope! The Gross Glove is activated by hot water alone. Not using soap or body wash allows for the friction required to exfoliate your skin.

 

CAN I USE THE GROSS GLOVE ON MY FACE?

If you use The Gross Glove on your face, it is recommended that you only apply a very soft pressure. 

 

CAN I USE THE GROSS GLOVE ON ACTIVE ACNE OR WOUNDS?

Avoid using The Gross Glove on active acne or wounds - exfoliating these areas can transfer bacteria.

 

CAN I USE THE GROSS GLOVE WHEN SUNBURNT?

Avoid using The Gross Glove on sunburnt skin as it could cause further irritation. 

 

HOW LONG DOES THE GROSS GLOVE LAST FOR?

For hygiene purposes, it’s recommended that you replace The Gross Glove every 6 months.

 

HOW DO I KEEP THE GROSS GLOVE CLEAN?

After use, was The Gross Glove using hot water and 100% natural soap, if available. Hang The Gross Glove in the bathroom with the glove hook so it can dry completely. Do no machine wash The Gross Glove. 

 

HOW MUCH WILL MY SKIN 'BALL' WITH THE GROSS GLOVE

It depends how much build up of dry skin and/or products you might have.

 

IS THE GROSS GLOVE TESTED ON ANIMALS?

Absolutely not. The Gross Glove is made of 100% natural fibres and never tested on animals. 

 

DOES IT HURT TO USE THE GROSS GLOVE?

The Gross Glove should never hurt to use. Apply a firm, but pain-free, amount of pressure in long strokes from side to side and up and down. Never rub The Gross Glove in circles.

 

WHEN WILL MY ORDER ARRIVE?

AUSTRALIAN ORDERS

Standard shipping (3-5 business days) 

Express shipping (1-3 business days) is also available

All orders are sent via Australia Post and are fully trackable 

INTERNATIONAL SHIPPING

You can check this link to see how long shipping will take to your country. 

All international shipping times vary: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#prohibitions  

It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9am – 5pm. Otherwise your parcel will be placed in a safe place or re-directed to the nearest post office for collection 
Delivery to WA, TAS, NT and regional areas may take up to 7 business days. 
Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times. 


HOW MUCH IS SHIPPING?

AUSTRALIAN ORDERS

Standard shipping is FREE for all Australian orders 

INTERNATIONAL ORDERS

Standard shipping is FREE for all International orders over $70

International Shipping is a flat rate of $15.00 AUD for orders under $70 

Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

If a parcel is not collected from the post office and returned to the The Gross Glove HQ you must pay the applicable shipping fees to have the parcel resent. 

 

WHEN IS MY ORDER PROCESSED & SHIPPED?

All orders will be processed and dispatched within 48 hours. Orders are only processed and dispatched on business days. 

*Please note: During busy periods/holidays, Australia Post may experience delays. 

 

HOW DO I CHECK MY ORDER STATUS?

To receive an update on your order, please email info@thegrossglove.com quoting your order number (#XXXX) as it appears in your initial order confirmation email. We will respond within 48 hours with an update.

 

WHAT IS THE RETURN POLICY FOR THE GROSS GLOVE? 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@thegrossglove.com. If your return is accepted, we’ll send you  instructions on how and where to send your package. Return shipping costs are at customers expense. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.